Frequently Asked Questions

Everything you need to know about our premium audio electronics and software.

How do I receive my digital license after purchase?

Digital licenses are delivered instantly via email. You can also access your license keys and download installers directly from your account dashboard under the 'My Products' section.

What is your return policy for hardware and software?

We offer a 14-day money-back guarantee on hardware products if they are returned in original packaging. Software products are eligible for a refund only if the license has not been activated.

Do you offer international shipping for physical gear?

Yes, we ship our hardware worldwide. Shipping costs and delivery times vary by location and are calculated at checkout. Please note that customs duties may apply depending on your country.

Are your plugins compatible with all major DAWs?

Our software is compatible with most major Digital Audio Workstations, including Ableton Live, Logic Pro, Pro Tools, and FL Studio, supporting VST, AU, and AAX formats.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Affirm for high-end hardware purchases.

Can I transfer my license to another user?

Yes, we allow license transfers for most products. A small administrative fee may apply per plugin, and the process can be initiated through our support portal.